Privacy Policy

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 Terms and Conditions & Payment Collection Policy

Terms and Conditions

1. Scope of Work

The Contractor (your company name) agrees to carry out electrical work as outlined in the provided quote or scope document. Any variation to the work must be agreed upon in writing.

2. Payment Terms

 • A deposit of 10% or $150 (whichever is greater) is required to confirm the booking.

 • 50% of the total invoice is due within 7 days of completion of the rough-in stage.

 • The remaining balance is due within 7 days of completion of the fit-off stage.

3. Late Payment Procedure

 • If full payment is not received by the due date, the client will receive a follow-up phone call and email.

 • A 14-day grace period will be granted from the date of follow-up.

 • If payment remains outstanding after the grace period, the account will be referred to a licensed debt collection agency.

 • The client agrees to cover all reasonable recovery costs, including debt collection and legal fees.

4. Certificate of Electrical Safety (COES)

The Contractor will issue the Certificate of Electrical Safety (COES) in compliance with Victorian law (within 30 days of completing the work). Issuance of the COES does not waive the Contractor’s right to pursue unpaid invoices through legal or debt recovery action.

5. Ownership of Materials and Security Interest

All supplied materials and installed components remain the property of the Contractor until full payment is received. The Contractor reserves the right to register a security interest under the Personal Property Securities Act 2009 (Cth).

6. Warranty

Workmanship and materials are covered by standard warranties in line with Australian Consumer Law, subject to full payment.

7. Disputes

All disputes must be raised in writing within 7 days of invoice or work completion. Unresolved disputes may be referred to the Victorian Civil and Administrative Tribunal (VCAT).

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Payment Collection Policy

 • Clients will be informed of the staged payment structure before work commences.

 • Payment reminders are issued 7 days after a payment due date.

 • Final notices are issued at 21 days.

 • If payment remains overdue, the account is referred to a licensed debt collection agency.

 • The client is liable for any costs associated with debt recovery.

 • The Contractor complies with ACCC and ASIC guidelines for debt collection to ensure fair and legal conduct.